Return & Refund Policy

Return Window

You have 14 calendar days to return an eligible item from the date you purchased it in-store or received it via delivery.

Eligible Items for Return

To be eligible for a return, the item must be:

• Unused, unopened, and in the same condition that you received it.
• In its original packaging with all tags and labels intact.
• Accompanied by a receipt or proof of purchase.

Examples of eligible items include:

• Unopened bags or cans of pet food.
• Unused pet accessories (e.g., collars, leashes, toys).
• Unopened, non-medicated grooming products.

Non-Returnable Items

For health, safety, and regulatory reasons, we cannot accept returns or offer refunds for the following items:

• All Prescription and Over-the-Counter (OTC) Medications: This includes, but is not limited to, flea/tick treatments, dewormers, heartworm preventatives, and medicated shampoos.
• Refrigerated Products: Items requiring cold storage cannot be returned.
• Opened bags or cans of pet food and treats.
• Personalized or custom-ordered items.
• Items marked as "Sale" or "Clearance".

Please ensure you have the correct product and prescription before leaving the clinic or upon delivery.

How to Initiate a Return

1. Contact Us: Please call us at +66-65-614-5980 to initiate a return. Please provide your order number or a copy of your receipt.
2. Return Method:
   • In-Person: You can return eligible items directly to our clinic at 111/416 Supalai Lagoon Phuket, Ko Kaoe, Phuket, Thailand.
   • By Mail: You can mail the item back to our clinic address above. You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. We recommend using a trackable shipping service.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

• Approved: If your return is approved, we will initiate a refund to your original method of payment or offer store credit, based on your preference. Please allow 5-10 business days for the credit to appear on your statement, depending on your card issuer's policies.
• Rejected: If the item is opened, used, or not in a resalable condition, the return will be rejected, and we will not issue a refund. We will contact you to arrange for the item to be returned to you at your expense.

Damaged or Incorrect Items

If you received a damaged or incorrect item due to our error, please contact us within 48 hours of receiving the product. We will arrange for a return and replacement at no additional cost to you.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

• Clinic Name: Tiny Pet Clinic
• Address: 111/416 Supalai Lagoon Phuket, Ko Kaoe, Phuket, Thailand
• Phone: +66-65-614-5980